Megan Phoenix

Elizabeth's In-Home Daycare

Director of Learning

• Serve as Director of Learning for a State of Oregon licensed childcare program, ensuring full compliance with state regulations, safety standards, and program quality requirements.

• Designed and lead a comprehensive, developmentally appropriate curriculum using the Experience Curriculum, enhanced with original learning content developed under the Little Phoenixes program.

• Developed age-appropriate learning pathways and daily instructional plans for children ages 6 months through 12 years, supporting cognitive, social-emotional, and behavioral development.

• Applied adult learning, instructional design, and assessment principles to create structured learning environments, routines, and reinforcement strategies.

• Evaluated program effectiveness through observation, documentation, and developmental milestones, using insights to continuously refine curriculum and instructional approaches.

• Managed learning materials, schedules, documentation, and communication with families to ensure clarity, consistency, and engagement.

• Demonstrated strong operational leadership, accountability, and safety-first decision-making in a highly regulated, people-centered environment.

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RISE Partnership

Program Manager/ Senior Instructional Designer

2025: Lead Instructional Designer

• Led and managed a team of four Instructional Designers, overseeing the development, enhancement, and maintenance of Carewell Training course content while ensuring quality, consistency, and on-time delivery.

• Provided ongoing mentorship and direction through weekly 1:1s and team meetings, supporting workload prioritization, milestone tracking, and professional growth.

• Partnered with RISE Trust leadership to scope, plan, and deliver New Worker Orientation (NWO) and Continuing Education (CE) programs, aligning timelines, resources, learning objectives, and constraints across asynchronous eLearning, webinars, and in-person facilitation.

• Designed, built, and led all iterations of the New Worker Orientation curriculum—NWO 1.0 (2020), NWO 2.0 (2023), and NWO 3.0 (2025)—ensuring alignment with SB 1534 and Oregon Health Care Commission (OHCC) requirements to maintain caregiver credentialing and employability.

• Directed and managed training programs serving 15,384+ learners statewide across Oregon, supporting workforce readiness and regulatory compliance.

• Collaborated with subject matter experts to design and deliver CE courses focused on PTSD, Anxiety, and Depression, ensuring clinical accuracy and learner relevance.

• Partnered with the Health Career Advancement Program (H-CAP) to support workforce training initiatives at a national level.

• Oversaw the maintenance and continuous improvement of NWO 2.0 and Continuing Education curricula, totaling 42 hours of English instruction and 441 hours for preferred-language learners.

• Applied backward design principles to assign and delegate work, ensuring alignment between learning outcomes, assessments, and instructional strategies.

• Guided Instructional Designers through the ADDIE methodology to develop 20 hours of new culturally responsive CE coursework, including Dating & Sexuality, Immigrant Education, and Supporting Community Integration.

• Implemented the Kirkpatrick Evaluation Model for NWO 3.0, leading comprehensive evaluation efforts across trainer effectiveness, caregiver outcomes, LMS performance, OHCC requirements, accessibility (508 compliance), mobile/device usability, and final impact analysis.

 

2021 - 2024: Sr Instructional Designer

• Served as Project Lead for the second statewide implementation of the New Worker Training program for Homecare Workers, Personal Support Workers, and Personal Care Attendants, supporting consistent rollout and adoption across Oregon.

• Led ongoing development and enhancement of Continuing Education courses, including Housekeeping, Traumatic Brain Injury (TBI), Diabetes, Cognitive Impairment, Dressing and Grooming, End-of-Life Care, and Dementia Communication.

• Contributed to the design and development of Certified Nursing Assistant (CNA) curriculum, supporting clinical accuracy, regulatory alignment, and learner readiness.

• Participated in and supported an Instructional Designer Cohort, focused on strengthening instructional design capability across the organization.

• Upskilled and mentored three trainers with interest in instructional design, guiding them toward the successful development of a Continuing Education course for Carewell.

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Instructional Designer

2020 - 2021

• Collaborated on the design and development of New Worker Training for Homecare and Personal Support Workers, supporting workforce preparation for 80,000 Oregonians statewide.

• Rapidly converted in-person training to fully online delivery within one month in response to COVID-19, ensuring continuity of training and regulatory compliance.

 

MTWebdesign and Social Media

2018- 2026

• Designed, built, and launched custom websites for local businesses, aligning branding, functionality, and user experience with business goals.

• Refreshed and optimized social media and digital presence across platforms including Facebook, Google Business, Instagram, Yelp, and others to improve visibility, engagement, and customer reach.

• Partnered with business owners to translate marketing goals into cohesive digital strategies, ensuring consistency across web and social platforms.

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Modis (Contract)

July 2019 - November 2019

• Designed and implemented employee development and training programs supporting enterprise workflows, role readiness, and operational consistency.

• Collaborated closely with site leaders, managers, and subject matter experts to ensure learning content reflected real-world application and frontline needs.

• Built learning pathways, simulations, and job aids to reinforce confidence, safety, and performance in day-to-day operations.

• Facilitated virtual and in-person training sessions for diverse audiences across locations and experience levels.

• Managed LMS reporting and dashboards to track participation, completion, and engagement; used data to inform continuous improvement.

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VIPKid

September 2018 - July 2019

• Delivered live, synchronous online English instruction to learners across multiple proficiency levels using a structured, curriculum-based program.

• Adapted instructional strategies to meet individual learner needs while maintaining alignment with established learning objectives.

• Created highly engaging, interactive learning experiences to support language acquisition, confidence, and learner engagement in a virtual environment.

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Information Technology Specialist

January 2015 - December 2017

• Partnered with leaders, faculty, and technical teams to design and deliver development programs supporting performance, engagement, and technology adoption.

• Facilitated in-person and virtual training sessions, adapting delivery to audience needs and learning environments.

• Developed documentation, training resources, and support materials to improve user confidence and long-term proficiency.

• Supported continuous improvement efforts through feedback collection, analysis, and iterative refinement of training solutions.

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ITS Producer Assistant

August 2009 - May 2012

• Supported ITS Specialists in the preparation, production, and delivery of distance learning courses across televised, online, and face-to-face instructional formats.

• Reviewed and edited instructional and presentation materials to ensure accuracy, clarity, and consistency across delivery modalities.

• Managed multiple concurrent projects while converting instructional content across browsers, operating systems, and platforms, including Chrome, Firefox, Safari, Internet Explorer, Microsoft and Apple environments, and multiple Learning Management Systems (LMS).

• Developed strong proficiency with instructional technologies, digital content standards, and cross-platform compatibility through hands-on production and troubleshooting.

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Executor of Estate

2012 - present

• Led the long-term administration and closure of a family estate, including the sale of two residential properties, recovery of outstanding personal loans owed to the estate, closure of financial accounts, and disposition of personal property.

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Supervisor and Sale Associate at 24 Hour Fitness

2014

• Supervised and trained Kids Club staff, providing onboarding, coaching, and ongoing support to ensure high-quality service and consistent performance.

• Designed and led age-appropriate activities while maintaining a safe, engaging environment for children and families.

• Ensured adherence to organizational policies, safety procedures, and member protocols, supporting a positive experience for both employees and members.

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Assistant Manager and Sales Associate at Famous Footwear

2008 - 2011

• Supported store operations by managing inventory, staff scheduling, merchandising, and daily sales activities.

• Supervised and coached sales associates to meet performance expectations, deliver strong customer service, and achieve sales goals.

• Assisted with marketing initiatives, product placement, and company reporting to support store profitability and operational efficiency.